Last updated 19 August 2026
This website is operated by Balgowlah Seafood PTY LTD (ACN 684 020 175, ABN 29 684 020 175) of Shop 16, 197–215 Condamine Street, Balgowlah Village Shopping Centre, Balgowlah NSW 2093.
These terms apply when you use this website or place an order through it. By placing an order you agree to them. Please read them together with our Privacy Policy.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where any part of these terms conflicts with that law, the law prevails.
An order placed through this website is an offer to buy, not a completed sale. A contract is formed only when we confirm your order with you by phone or email. Nothing is charged when you place it.
We may decline an order — for example if an item is unavailable, if the delivery address falls outside our area, if we cannot contact you to confirm, or if we reasonably suspect the order is not genuine. If we decline an order you have already paid for, we refund the full amount by bank transfer to the account you paid from, or in cash at the shop, whichever suits you. We will tell you when we do.
Please give us a phone number and email address you actually check. We confirm every order that way, and an order we cannot confirm cannot be prepared.
All prices shown on this website are in Australian dollars and include GST where GST applies.
Fresh seafood is sold by weight. The sizes shown on our order page are approximate, and the prices are estimates based on those approximate weights. Your final price is confirmed when we weigh your order, and it may be slightly higher or lower.
Nothing is charged before the price is settled with you. No payment is taken when you place the order. We weigh your order and tell you the actual figure, and only then do you pay — at the counter for pickup, or by bank transfer before delivery. If the weighed price is materially higher than the estimate, we contact you before preparing the order at all, and you may cancel at no cost.
Seafood prices move with the daily catch, the season and the weather. We update the website as often as we can, but a price shown here may be out of date. The price we quote you when confirming your order is the price that applies.
We reserve the right to correct obvious pricing errors. If an item is listed at a clearly wrong price, we will contact you before proceeding rather than fulfil the order at that price.
All prices are in Australian dollars. No payment is taken through this website. Placing an order here does not charge you anything.
We never ask for, see, or store your card details. This website has no card fields and no payment processor connected to it. Nobody from Balgowlah Seafood will ever ask you for your card number, PIN, or online banking password — by phone, email, or any other means. If someone does, it is not us.
Pickup orders are paid in the shop when you collect, by card or cash.
Delivery orders are paid by bank transfer into our business account before the delivery goes out. We give you the account details and a unique order reference once your order is placed, and we ask you to quote that reference so we can match your payment to your order.
Because seafood is priced by weight, the amount shown when you place an order is an estimate — see Prices and weight. We confirm the actual figure with you before you pay.
Check our account details with us before transferring. Payment details displayed on any website can be tampered with, and criminals target small businesses this way. If you are transferring money to us, we would rather you called us on 0424 997 771 and confirmed the account by voice first. We will never mind the call, and we will never email you asking you to send a payment to a different account.
If you believe a payment has gone astray, call us on 0424 997 771 straight away and we will help you trace it.
We sell what the boats bring in. Everything on this website is subject to availability on the day, and a species listed here may simply not be on the counter when your order is prepared.
If something you ordered is unavailable, we will contact you before your pickup or delivery time to offer a substitute of comparable quality and price, or to remove the item from your order. If you have already paid, we refund that item to you. We will not substitute anything without your agreement — this matters particularly if you have an allergy.
Pickup orders are collected from Shop 16, Balgowlah Village Shopping Centre, during our opening hours — 7 days, 7:00am to 7:00pm.
Please collect your order within the time slot you selected. Seafood is perishable, and we can only hold a prepared order under refrigeration for a limited time. If you cannot make your slot, call us on 0424 997 771 and we will do our best to accommodate you.
We may not be able to hold an uncollected order beyond the day it was prepared for. Where an order is not collected and we have been unable to reach you, we cannot guarantee a refund for perishable goods that have had to be discarded.
We deliver to the Northern Beaches area of Sydney only. If your address falls outside our delivery area, we will contact you to arrange pickup instead.
A delivery fee of $8.00 applies and is shown in your order summary before you submit.
Delivery times are given as slots, not exact times, and they are estimates. Traffic, weather and the day's volume can affect them. We will contact you if we expect to be significantly outside your slot.
Someone should be available to receive the order. This is fresh seafood. Because it is perishable and needs to go straight into refrigeration, we do not leave orders unattended unless you have specifically instructed us to and accepted responsibility for doing so. If nobody is available and we have not been able to reach you, we may need to return the order to the shop, and we cannot guarantee a refund for perishable goods in that situation.
Please make sure the delivery address and any access instructions — unit number, gate code, building entry — are correct and complete in your order notes.
To change or cancel an order, call us on 0424 997 771 as early as you can. We will accommodate changes wherever possible. If we cancel an order you have paid for, or you cancel before we have prepared it, we refund the full amount by bank transfer to the account you paid from, or in cash at the shop.
Once an order has been prepared — fish filleted to your specification, seafood cooked to order, a platter assembled — we may not be able to cancel it, because perishable goods prepared to order generally cannot be resold. This does not affect your rights if there is a problem with the goods themselves; see Refunds and returns.
Everything we sell is seafood, and our premises handle fish, crustaceans and molluscs throughout. We prepare, fillet and cook all of it in a shared space using shared equipment. We cannot guarantee any item is free from cross-contact with any other seafood, or with allergens present in our cooked range such as gluten, egg, soy, milk, sesame and sulphites.
If you or anyone eating the food has a seafood allergy or any other food allergy or intolerance, please speak to us directly on 0424 997 771 before ordering. Do not rely on the order notes field alone. If your allergy is severe, we may advise against ordering rather than take a risk with your health.
Raw seafood carries inherent food safety risks. Pregnant people, young children, older adults and anyone who is immunocompromised should take particular care with raw and lightly cooked seafood, including sashimi, oysters and other raw shellfish. If you are unsure, seek medical advice.
Fresh seafood should be refrigerated below 5°C immediately and eaten within a day or two of purchase. Cooked seafood should be kept refrigerated and eaten within two days. Please transport your order straight home, and keep it cold on the way — bring an esky in summer. Once seafood has left our care, its safe storage is your responsibility, and we cannot accept liability for goods that have not been kept properly refrigerated.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
If something isn't right, contact us the same day you receive it and we will replace it or refund it. Call 0424 997 771 or email info@balgowlahseafood.com.au. We would much rather hear about a problem than have you not come back.
Same-day contact matters with seafood — it lets us check the batch, trace it back to the supplier, and put it right while the product can still be assessed. Please keep the product and, if you can, take a photo. You do not need to return spoiled seafood to the shop; tell us and we will sort it out.
Consistent with the Australian Consumer Law, we are not required to provide a refund or replacement where:
Refunds are made by bank transfer back to the account you paid from, or in cash at the shop if you prefer. We process them within one business day of agreeing the refund; a bank transfer then typically clears within one to three business days. We will never ask you for card details or online banking credentials in order to pay you a refund. Where we cannot resolve a complaint to your satisfaction, you may contact NSW Fair Trading on 13 32 20.
The recipes on this website are provided as general cooking suggestions. Cooking times and temperatures vary with equipment and with the size and thickness of the seafood — always cook seafood thoroughly unless a recipe is specifically intended to be served raw or rare, and use your own judgement.
Recipes are not dietary or medical advice, and ingredient lists may not account for every allergen or dietary requirement. Check ingredients yourself if you are cooking for someone with an allergy.
The content of this website — text, recipes, layout, design, logo and branding — belongs to Balgowlah Seafood PTY LTD or is used with permission. Product photography is licensed stock imagery. You may not copy, reproduce or republish it for commercial purposes without our written permission.
Customer reviews quoted on this site were published publicly on Google by their authors and are reproduced with attribution. If you are quoted here and would prefer not to be, email us and we will remove it.
You agree not to use this website to place fraudulent orders, to attempt to gain unauthorised access to it or any system behind it, to interfere with its operation, or to do anything unlawful.
We work to keep the site available and accurate, but we do not warrant that it will be uninterrupted, error-free, or that every price and description is current at all times. We may change, suspend or withdraw any part of it without notice.
This site links to third-party sites and embeds a Google Map. We are not responsible for the content or privacy practices of sites we do not control.
Our liability to you is governed by the Australian Consumer Law. Where we are permitted to limit our liability, and to the extent the law allows, our liability for any claim relating to goods we supply is limited to replacing the goods, supplying equivalent goods, or refunding the price you paid.
We are not liable for loss or damage that was not reasonably foreseeable, or that resulted from goods not being stored, handled or cooked properly after they left our care.
Nothing in this section limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence.
These terms are governed by the laws of New South Wales, Australia. Any dispute will be dealt with by the courts of New South Wales.
We may update these terms from time to time. The version published on this page when you place your order is the version that applies to that order. The date at the top shows when they were last changed.
Questions about an order, these terms, or anything else:
Balgowlah Seafood PTY LTD
ACN 684 020 175 · ABN 29 684 020 175
Shop 16, 197–215 Condamine Street
Balgowlah Village Shopping Centre
Balgowlah NSW 2093
Phone: 0424 997 771
Email: info@balgowlahseafood.com.au
Open 7 days, 7:00am – 7:00pm
