Last updated 19 August 2026
This website is operated by Balgowlah Seafood PTY LTD (ACN 684 020 175, ABN 29 684 020 175), a fresh and cooked seafood retailer trading from Shop 16, 197–215 Condamine Street, Balgowlah Village Shopping Centre, Balgowlah NSW 2093.
In this policy, "we", "us" and "our" mean Balgowlah Seafood PTY LTD. "You" means anyone who visits this website, places an order, or contacts us through it.
We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and what control you have over it.
We collect only what we need to take your order and get it to you.
We never ask for, see, or store your card details. No payment is taken on this website. There are no card fields anywhere on it, and no payment processor is connected to it. Pickup orders are paid in the shop when you collect. Delivery orders are paid by bank transfer into our business account, which happens in your own banking app — we see only that a payment arrived and the reference you quoted, exactly as we would for any bank transfer.
We collect personal information directly from you — when you fill in the order form, send us a message through the contact page, phone us, or speak to us at the counter. We do not buy personal information from third parties, and we do not build profiles about you from outside sources.
We use your personal information to:
We do not use your information for any purpose unrelated to the ones above without asking you first.
We do not sell your personal information. We never trade or rent it. We share it only with the service providers that make the website work, and only to the extent they need it:
We may also disclose personal information where we are required to by law, or to protect our legal rights.
Your order details are stored in Australia. We deliberately chose the Sydney region for our order database so that the personal information you give us when ordering — your name, contact details and address — stays onshore.
No payment data goes anywhere at all, because this website does not process payments. Some other things do still involve overseas providers:
We take reasonable steps to use reputable providers with appropriate data protection practices. However, once information is held or handled overseas it may be subject to the laws of that country, and we cannot guarantee those laws offer the same protections as Australian privacy law. By placing an order or sending us a message through this website, you consent to this overseas disclosure.
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access:
No method of transmitting or storing information is completely secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
We keep order records for as long as we need them to run the business and meet our tax and record-keeping obligations — generally five years, and longer if a dispute or legal requirement makes it necessary. Contact-form messages are kept only as long as we need them to deal with your enquiry.
When we no longer need your personal information, we take reasonable steps to destroy it or permanently de-identify it.
This website does not set advertising or tracking cookies.
Your shopping cart is stored in your own browser using local storage. It stays on your device, is never transmitted to us until you actually place an order, and clearing your browser data removes it.
Third-party content on the site — the Google Fonts we use for typography and the Google Map on the contact page — may set cookies or record your IP address under Google's own privacy policy. You can block these in your browser settings, though the map and the site's fonts may not display correctly if you do.
If we add Google Analytics in future, it will set analytics cookies. We will update this policy before that happens.
We may occasionally email you about specials, seasonal produce and shop news — but only where you have consented, or where you are an existing customer who would reasonably expect to hear from us about our products.
Every marketing email we send will identify us clearly and include a working unsubscribe link, as required by the Spam Act 2003 (Cth). Unsubscribing takes effect within five business days at the latest. You can also ask us to stop at any time by emailing info@balgowlahseafood.com.au.
Unsubscribing from marketing does not stop us contacting you about an order you have actually placed.
You have the right to ask us what personal information we hold about you, and to ask us to correct it if it is wrong, out of date, or incomplete.
Email info@balgowlahseafood.com.au or call 0424 997 771. We will respond within a reasonable period, normally 30 days. We may need to verify your identity first. There is no charge for making a request, though we may charge a reasonable fee if a request requires substantial work.
If we refuse a request, we will tell you why in writing and explain how to complain about that decision.
You can also ask us to delete your personal information. We will do so unless we are required to keep it — for example, sales records we must retain for tax purposes.
If you think we have mishandled your personal information, please tell us first. Email info@balgowlahseafood.com.au with the details and we will investigate and respond, normally within 30 days.
If you are not satisfied with our response, you can take the matter to the Office of the Australian Information Commissioner:
We may update this policy as the business or the website changes — for example, when our online order system goes live, or if we add analytics. The current version is always on this page, with the date it was last updated at the top. Significant changes affecting how we use information you have already given us will be brought to your attention.
For any question about this policy or about your personal information:
Balgowlah Seafood PTY LTD
ACN 684 020 175 · ABN 29 684 020 175
Shop 16, 197–215 Condamine Street
Balgowlah Village Shopping Centre
Balgowlah NSW 2093
Phone: 0424 997 771
Email: info@balgowlahseafood.com.au
